AUTOCARE 2018, held from 4-5 May 2018 at the International Convention Centre, Sydney, is set to be a must-attend event for the nation’s automotive suppliers.
The automotive industry in Australia is undergoing unprecedented change driven by economic factors, the complexity of the car parc, changes in vehicle and information technology, changes in industry dynamics as well as the changing capabilities and needs of our workforce and customers.
The supply chain stream at Autocare 2018 has assembled an unrivalled panel of business leaders who will provide the very latest information and practical tips on how the aftermarket industry and individual businesses can tackle these challenges to not only survive, but thrive by taking advantage of the many opportunities that will arise as our industry changes and adapts to this new reality.
Simon Edwards, TKP: Understanding Your Customer
You can never know too much about the customer and the information in this presentation will open your eyes, help you win business and grow your bottom line. This presentation – based on research undertaken on behalf of the AAAA – will provide you with a complete understanding of the workshop customer; how do they decide which workshop to visit, what factors are critical to customer satisfaction, loyalty and recommendation, the importance of price relative to other considerations on which workshop they use, views on fixed price servicing, perceived differences between independent and dealer workshops and lots more.
Watch our video with Simon, to discover more of what you can expect from this exciting workshop
Aaron Lowe and Lesley Yates: Supporting Consumer Choice of Repairer - A Global Scorecard
A key session at the Autocare 2018 Convention will feature AAAA Government Relations Manager Lesley Yates who will be joined by Aaron Lowe (USA based Senior Vice President, Regulatory and Government Affairs for the Autocare Association). Together they will share some tactics and provide a scorecard on the Global efforts to support consumer choice and fair competition in the Automotive Aftermarket.
Watch Lesley's interview HERE to find out more about what to expect from this exciting presentation at Autocare 2018.
Saul Eslake: Australia's Economic Horizon – A Glimpse at Our Long Term Future
Saul has been described as the most ‘pre-eminent macro-economist in Australia’. His extensive knowledge comes from monitoring, analysing and predicting trends in the Australian economy as a core part of his numerous roles as Chief Economist for well over 25 years. In this presentation, Saul ties together macroeconomic data and complex fiscal policy to provide valuable insights into how current economic trends can impact your business.
Bernard Salt: Connecting with the Customer of the Future
Bernard Salt is widely regarded as one of Australia’s leading social commentators by business, the media and the broader community and is one of the most in-demand speakers on the Australian corporate speaking circuit and has been so for more than a decade.
He is perhaps best known to the wider community for his penchant for identifying and tagging new tribes and social behaviours such as the ‘Seachange Shift’, the ‘Man Drought’, ‘PUMCINS’ (pronounced pumkins) and the ‘Goats Cheese Curtain’. He was also responsible for popularising smashed avocados globally.
In this presentation, which is targeted at retailers, media & marketing professionals and FMCG manufacturers and distributors, attendees will better understand the megatrends and the micro trends shaping the customer base.
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