People are looking for a business like yours right now. They're not your customers yet, but they're going to be somebody's. What's going to make them choose you today and choose you again tomorrow?
Podium is an interaction management platform that puts you decades ahead of your competition at every stage of the customer journey, helping you attract higher quality jobs, earn repeat customers and modernise your customer experience.
The best part?
Every lead from Google, Facebook messenger, Instagram, and more come to the same, easy to use inbox so you can manage it all from one platform, making every interaction as easy as sending a quick message. From here you can answer questions, schedule appointments, and close the deal all by messaging, back and forth with customers on the channels they prefer. Give each interaction a personal touch or use automated messages and ready to send templates for some of the more routine stuff.
With Podium web chat, leads who end up on your website can connect the exact same way. It starts as a simple button on your site, then immediately takes the conversation to text, giving both of you the flexibility you need to keep the conversation going, turning more clicks into customers.
What’s next?
After you've created modern, convenient experiences, capitalise by collecting hundreds of customer reviews. This is particularly critical in Australia, where reviews influence 84% of consumers in discovering local businesses. Just like everything else in Podium, it's as easy as sending a quick message. Your customers simply tap the link in the message and leave a review all in less than 30 seconds, making you the obvious choice on the sites that matter most.
With Podium's feedback tools, you'll get feedback now, instead of weeks or months from now. With real-time insights powered by messaging, you'll get far higher response rates, so you'll be able to double down on what's working well and quickly fix what isn't, turning customers into customers for life.
A modern customer experience is critical in 2021
As we reopen in 2021 customers want to support local business, but the events of last year shifted how people find services and raised the bar for customer expectations. Customers expect convenience and a seamless online-to-offline experience. In fact, 70% of customers say that connected interactions play a crucial role in getting their business.
The combined benefits of Podium make it easier for your ideal customers, and the high quality jobs they bring, to find you online and interact with you once they do.
Conclusion
Businesses that create convenient experiences from start to finish, get more business. You'll turn ideal leads into ideal customers and more customers into customers for life. Whatever your business, having more customers on your side means more of a good thing for everyone, except your competitors!
This article is brought to you by Podium
