Receptionist at Graham West Workshops Pty. Ltd.

Job description

Are you organized, friendly, and customer-focused ? Join our dynamic team at Graham West Workshops Pty. Ltd, a trusted name in automotive repair and service! We're looking for up to 2 dedicated Receptionists to provide exceptional customer service and administrative support in our busy service centre.
As a Receptionist, you will handle a variety of responsibilities, including scheduling jobs, processing bills, ordering parts, monitoring workflow, and assisting with client communications. This position offers flexibility for either full-time hours or a part-time schedule shared between two staff members.

Skills & requirements

Key Responsibilities:

• Greet and assist customers with a warm, professional attitude
• Schedule service appointments and manage customer inquiries
• Answer phone calls and respond to emails / sms / online bookings in a timely manner
• Handle customer check-ins and check-outs and receive payments
• Maintain accurate records of service appointments, work orders, and customer details via our intuitive business software.
• Provide information on services, promotions, and updates
• Assist technicians and management with various administrative tasks
• Ensure a clean and welcoming reception area

Qualifications:

• Previous receptionist or customer service experience (preferred)
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Basic computer skills (Microsoft Office, scheduling software, etc.)
• Professional appearance and demeanour
• Knowledge of automotive services (a plus but not required)

Why Join Us?

• Competitive pay and benefits
• Positive work environment with a friendly team
• Opportunities for growth and advancement
• Discounts on services and products

About Graham West Workshops Pty. Ltd

Located on Marion Road, Park Holme, Graham West Workshops has a proud history of delivering outstanding automotive service to our community. We value professionalism, efficiency, and customer satisfaction, and we strive to foster a supportive and collaborative work environment for our team.

Whether you're experienced or just starting out, this role is an excellent opportunity to contribute to a high-performing team in a well-respected workshop.

Join Graham West Workshops and become part of our commitment to excellence in automotive service. Apply today and bring your organisational skills and passion for customer service to our team!